What Data We Collect and Why
We collect the information you give us when you register — your name, contact details, date of birth and account credentials. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we also record transaction references and wallet identifiers so we can verify payments
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and resolve any disputes. We do not store your full mobile banking PIN or password; that stays inside your wallet app. Beyond account setup, we collect device data — browser type, IP address and session timestamps — to detect unusual activity and keep your account secure.
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We may also use cookies to remember your preferences across sessions, such as your preferred language or last-used payment method. All data we hold is used strictly for account operation, payment processing and security checks. We do not sell your personal information to third parties. Sharing
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with service partners happens only where necessary to process your transactions or comply with applicable legal requirements. Eligibility to use our platform and the protections that apply to your data depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.